When I was debugging the problem, I also tried to manually update the NVIDIA GPU driver, which was a total failure. Set the Intel dll’s Data value to “1” to disable OpenCLĪfter I did this, Hardware Acceleration appeared as an option in encoding. Change the value for the Intel dll to “1”, which will disable OpenCL for that GPU. dll entries for NVIDIA, and for Intel (in my case, “IntelOpenCL64.dll”). To do this, run regedit and navigate to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Khronos\OpenCL\Vendors Some poking around online led me to a solution, which involved disabling OpenCL for the Intel GPU. It seemed to me that Adobe products were defaulting to the Intel driver, which isn’t able to be selected for hardware acceleration. My 15″ Surface Book 2 has two GPUs: an integrated Intel UHD Graphics 620 adapter, and an NVIDIA GeForce GTX 1060. In Adobe Premiere Pro and Adobe Media Encoder, hardware acceleration (GPU) options were all disabled, which means that doing things like encoding video were being done on the CPU. ![]() I’ve really been enjoying using my Surface Book 2, but its Adobe Creative Cloud performance has been terrible.
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